Video Viewer questions & answers

The video sequences often become frozen or stuck. This can happen due to various reasons, such as compatibility issues, insufficient system resources, or problems with the video file itself. It is recommended to ensure that your system meets the minimum requirements for the Video Viewer program, update the software to the latest version, check for any available patches or fixes, and make sure the video files you are trying to play are not corrupted.

The cameras need to be configured individually with a static and routable IP to access them. If they're behind a router, you would need to access the administrator interface to forward the ports.

Example:

External IP: 100.100.100.100

Camera 1: 192.168.2.1
Camera 2: 192.168.2.2
Camera 3: 192.168.2.3
Camera 4: 192.168.2.4

Access the Port Forward and assign ports for each of the cameras in their configuration interface, then forward each IP to the port for each camera to look like this:

Camera 1: 192.168.2.1:101
Camera 2: 192.168.2.2:102
Camera 3: 192.168.2.3:103
Camera 4: 192.168.2.4:104

After this process, the cameras can be accessed using the External IP address with the each port.

Camera 1: 100.100.100.100:101
Camera 2: 100.100.100.100:102
Camera 3: 100.100.100.100:103
Camera 4: 100.100.100.100:104

This application was developed to run on Windows and Mac operating systems. You will need a tablet with Windows 8 running, not RT, else it will not work. However, you can buy any tablet with Windows RT or Android because there are many IP CAM players available for installation for both OSes.

Yes, the application is fully compatible with Windows 8, Windows 7, Windows Vista and Windows XP on both 32 and 64-bit architectures. You can download and install it free of charge from the official web page.